Your privacy matters to us. This Privacy Policy explains exactly what personal data horas7 collects, why we collect it, how we use and protect it, and what rights you hold over your own information. Please read it carefully alongside our Terms & Conditions.
horas7 ("we", "us", "our") operates the online gaming platform accessible at horas7.bio. As an international gaming platform serving players primarily based in Indonesia, horas7 collects and processes personal data in connection with the registration, operation, and ongoing maintenance of member accounts, the delivery of gaming services, and compliance with our responsible gaming and anti-fraud obligations.
We take our obligations as a data controller seriously. This Privacy Policy explains in plain, professional English what personal data we collect, how and why we process it, who we share it with, how long we retain it, and what rights you have regarding your own information. We encourage you to read this document in full before registering an account.
If you have any questions about how horas7 handles your personal data, please contact our support team via live chat within the platform or by email at [email protected] before registering.
The following terms carry specific meanings throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living natural person, either directly (e.g., full name, email address) or indirectly (e.g., device identifier, IP address combined with account activity). |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, deletion, or any combination thereof. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data. For all personal data collected through the horas7 platform, the Data Controller is the horas7 operator. |
| "Data Processor" | A third party that processes personal data on behalf of and under the documented instructions of the Data Controller. |
| "Member" | Any natural person who has completed registration on the horas7 platform and holds an active or suspended account. |
| "Platform" | The horas7 website, mobile-optimised site, and any associated applications or APIs operated under the horas7.bio domain. |
| "KYC" | Know Your Customer — the identity verification process horas7 uses to confirm the identity, age, and payment-method ownership of each member. |
| "Cookie" | A small text file placed on your device by a website server, used to remember preferences, maintain session state, and collect analytical data. |
horas7 collects personal data in the following categories. We collect only the data that is necessary for the stated purpose — we do not collect excessive or irrelevant information.
horas7 collects personal data through three primary channels:
The majority of personal data we hold is provided directly by you during account registration, the KYC process, deposit and withdrawal requests, completion of responsible gaming forms, and any direct communication with our support team. You are always in control of what you submit, though some information is mandatory for the platform to function (e.g., email address for account authentication; identity documents for KYC-required withdrawals).
When you access and navigate the horas7 platform, our servers and analytics tools automatically record technical and behavioural data including your IP address, device identifiers, pages visited, game sessions initiated, and interactions with interface elements. This data is collected using server logs, first-party cookies, and similar technologies (see Section 8).
In certain circumstances, horas7 may receive supplementary data from trusted third-party service providers, including:
horas7 processes your personal data for the following clearly defined purposes. We do not use your data for any purpose incompatible with those listed here.
| Purpose | Description |
|---|---|
| Account Registration & Authentication | To create, maintain, and secure your horas7 member account, including password management and two-factor authentication. |
| Identity & Age Verification (KYC) | To confirm that you are at least 21 years of age, that your identity matches the details provided at registration, and that your payment methods are owned by you — as required by our responsible gaming obligations. |
| Payment Processing | To process your deposits and withdrawals in Indonesian Rupiah via local bank transfers and e-wallets, and to maintain accurate financial records for each account. |
| Gaming Service Delivery | To operate and personalise your gaming experience across sportsbook, live casino, slots, Sic Bo, and specialty game verticals; to apply bonus credits and track wagering progress. |
| Responsible Gaming | To monitor gaming patterns for indicators of problem gambling, enforce deposit/loss limits and self-exclusion periods you have set, and send session duration reminders. |
| Fraud Prevention & Security | To detect and prevent multiple-account abuse, bonus fraud, money laundering, and other prohibited conduct; to protect the integrity of the platform and the security of all members. |
| Customer Support | To respond to your inquiries, resolve disputes, and improve our support quality through review of recorded chat and email interactions. |
| Marketing Communications | To send you promotional offers, bonus notifications, and platform updates via email or in-platform messaging — subject to your stated marketing preferences and the right to opt out at any time. |
| Platform Analytics & Improvement | To understand how members use the platform, identify technical issues, test new features, and improve overall user experience — using aggregated and, where possible, anonymised data. |
| Legal & Regulatory Compliance | To comply with applicable laws, respond to lawful requests from government or regulatory authorities, and exercise or defend legal claims. |
horas7 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
horas7 does not sell your personal data to third parties. We share personal data only in the following limited circumstances and only to the extent necessary for each stated purpose:
We engage trusted third-party service providers who process personal data on our behalf and under our documented instructions. These include payment processing partners, identity verification and KYC vendors, cloud infrastructure and hosting providers, cybersecurity and fraud-screening services, and customer support software platforms. All data processors are bound by contractual data protection obligations that require them to process data only for authorised purposes and to maintain appropriate security standards.
Game studios supplying content to the horas7 platform (including Pragmatic Play, Evolution Gaming, Pocket Games Soft, Spribe, NetEnt, and Microgaming) receive limited transactional data (session tokens, wager amounts, game results) necessary to deliver their games and calculate payouts. These studios operate under their own data protection frameworks and are contractually prohibited from using your data for any purpose other than game delivery.
To process deposits and withdrawals in Indonesian Rupiah, horas7 must share relevant transaction and identity data with local bank partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). This sharing is strictly limited to the data required to execute and verify each specific transaction.
horas7 may disclose personal data to government agencies, law enforcement bodies, or regulatory authorities where required to do so by applicable law, by a valid court order, or where we believe in good faith that disclosure is necessary to prevent imminent harm, protect the rights of other members, or defend a legal claim brought against horas7.
In the event of a merger, acquisition, or sale of all or substantially all of horas7's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected members via their registered email address before any such transfer takes effect and will ensure that the recipient entity is bound by privacy obligations at least as protective as those in this Privacy Policy.
horas7 uses cookies and similar tracking technologies to deliver a functional, secure, and personalised platform experience. The following categories of cookies are used:
| Cookie Type | Duration | Purpose |
|---|---|---|
| Strictly Necessary | Session / up to 1 year | Required for the platform to function. Includes authentication tokens that keep you logged in, session identifiers, and security tokens (CSRF protection). These cannot be disabled without impairing platform functionality. |
| Functional | Up to 1 year | Remember your preferences such as preferred deposit method, responsible gaming settings, and notification preferences. Enhance your experience without tracking you across other sites. |
| Analytical | Up to 2 years | Collect anonymised or pseudonymised usage data to help us understand how members navigate the platform, which features are most used, and where technical errors occur. Used solely for platform improvement. |
| Security & Fraud | Session / up to 6 months | Detect and prevent fraudulent activity, multiple-account abuse, and automated access attempts. May fingerprint device characteristics in conjunction with IP address data. |
horas7 does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent you from logging into your account.
horas7 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply:
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Deletion requests submitted before the end of a mandatory retention period will be processed to the extent permitted by law — data subject to a legal hold will be flagged and isolated pending expiry of that obligation.
horas7 employs a layered, defence-in-depth approach to data security. The following technical and organisational measures are in place to protect your personal data against unauthorised access, loss, alteration, or disclosure:
As a data subject, you hold the following rights in relation to the personal data horas7 holds about you. You may exercise any of these rights at any time by contacting our support team via live chat or at [email protected]:
horas7 will verify your identity before processing any data rights request to prevent unauthorised access to another member's data. We will respond to all valid requests within 30 days; where a request is complex or numerous, we may extend this period by a further 60 days and will notify you accordingly.
If horas7 becomes aware that personal data has been collected from a person under the age of 21, the associated account will be immediately suspended, all data belonging to that individual will be deleted without delay, and any deposits made will be returned to the source payment method after verification. If you believe a minor has registered on the horas7 platform, please contact us immediately at [email protected].
Parents and guardians are encouraged to use parental control software and to have open conversations about the risks of online gambling. Additional guidance is available on our Responsible Gaming page.
The horas7 platform may contain links to third-party websites or services — for example, links to game studio information pages or payment provider help centres. These external sites operate under their own privacy policies, and horas7 accepts no responsibility for the privacy practices, data collection methods, or content of any third-party site. We encourage you to review the privacy policy of any external site you visit before submitting personal data to it.
The presence of a link to a third-party site on the horas7 platform does not constitute an endorsement of that site or any of its content, products, or services.
horas7 operates as an international gaming platform. Some of our service providers and technology partners are based outside Indonesia, which means that your personal data may be transferred to, stored in, or processed in countries other than your country of residence. In particular, data may be processed in jurisdictions where our cloud infrastructure providers and game studio partners maintain server facilities.
Whenever personal data is transferred internationally, horas7 takes appropriate steps to ensure that your data receives a level of protection equivalent to that afforded within Indonesia. These steps include:
By registering an account and using the horas7 platform, you acknowledge that your personal data may be transferred internationally as described in this section, subject to the safeguards outlined above.
horas7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this Privacy Policy, we will:
Your continued use of the horas7 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any material change, you should cease using the platform and contact [email protected] to initiate account closure before the effective date. Minor amendments — such as typographical corrections, clarifications that do not alter the meaning of existing provisions, or the addition of new processing purposes already covered by an existing legal basis — may be made without advance notice, though the effective date will still be updated.
If you have any questions, concerns, or complaints about this Privacy Policy or about the way horas7 handles your personal data, please contact us through any of the following channels:
Available 24/7, 365 days a year — including Idul Fitri and Lebaran — via the live chat widget within your logged-in horas7 account. Indonesian-speaking agents are always available.
For written privacy requests, data subject rights exercises, or formal complaints, email us at: [email protected]. We aim to acknowledge all emails within 24 hours (WIB) and resolve within 30 days.
horas7 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy. The DPO can be reached via the support email above with the subject line: "Attention: Data Protection Officer".
Many common questions about data, account security, and KYC are answered in our FAQ page. We recommend checking there first for a faster resolution to common queries.
We take all privacy-related complaints seriously. If you submit a complaint, horas7 will acknowledge receipt within 24 hours (WIB), investigate the matter thoroughly, and provide a substantive written response within 30 days. If you are not satisfied with our response, you may escalate your concern to the appropriate data protection authority in your jurisdiction.
Six foundational principles that guide how horas7 collects, handles, and protects your personal data every day.
Every byte of data transmitted between your browser and horas7 servers travels over 256-bit SSL/TLS encryption. Your login credentials, KYC documents, and financial data are encrypted both in transit and at rest — making interception by unauthorised parties computationally infeasible.
horas7 will never sell, rent, or trade your personal information to any third party for advertising, marketing profiling, or any other commercial purpose. Your data is used exclusively to deliver the services you signed up for and to keep your account secure.
This Privacy Policy is written in clear, plain English — not buried in legal jargon. We tell you exactly what data we collect, why we collect it, who we share it with, and how long we keep it. No hidden processing, no surprise uses of your information.
Access, correct, restrict, port, or delete your personal data by contacting our support team at any time. Marketing opt-outs take effect immediately. Data deletion requests are processed within 30 days, subject to any legal retention requirements that apply to your records.
We keep your data for only as long as necessary. Active account data is retained for 5 years post-closure to meet financial compliance requirements. Technical logs are purged on a rolling 90-day cycle. We do not hoard data beyond its useful and lawful lifespan.
horas7 never knowingly collects or retains data from anyone under 21 years of age. KYC verification is mandatory for all withdrawal-eligible accounts, and any account discovered to belong to a minor is immediately suspended and all associated data deleted without delay.
Your privacy is protected every step of the way. Join thousands of Indonesian players on a platform built on transparency, security, and fair play. Adults 21+ only.